MusicYo.com General Information

Welcome to MusicYo.com – “The World’s #1 Music Wholesaler!”

Wholesale Prices: Other e-commerce websites are retailers. MusicYo.com is a TRUE wholesaler. When you buy from MusicYo.com, you are buying without the additional 25% - 50% retail mark-up.

Payment: We accept Visa, MasterCard, American Express and Discover cards. Sorry, we do NOT accept personal checks, money orders, PayPal, Billpoint, or COD...No exceptions.

Sales Tax: Orders shipping to Tennessee will be charged 9.25% Sales Tax.

Shipping: No local pickups. All orders are shipped Monday - Friday via FedEx Ground or Air (your choice at the time of checkout). Shipping amounts are calculated automatically and will be shown during the checkout process.

We are unable to ship orders to P.O. boxes or APO/FPO addresses.

Office Hours: Our office hours are Monday - Friday, 8:00 AM to 5:00PM CST, closed Saturday, Sunday and Holidays.

Order Acceptance: MusicYo.com accepts Visa, MasterCard, American Express and Discover cards. We do NOT accept personal checks, money orders, PayPal, Billpoint, etc. or COD... No exceptions. Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. Additional information or verifications may be required before accepting any order.

Quality Gear: We know musical instruments and we don’t sell anything that we wouldn’t play ourselves! With extensive production experience, over 75 years of combined musical instrument knowledge and a passion for music, we offer you the best in quality musical instruments and accessories. And… we back it with a 1 Year Warranty!

Customer Service: Our dedicated Customer Service Representatives love what they do because all of them are not only trained professionals, but musicians as well. Therefore, they can assist you via email with any product questions you may have. Simply contact Customer Service or email us at webmaster@musicyo.com with your questions!

Satisfaction Guarantee: MusicYo.com is dedicated to providing you the BEST quality merchandise and customer service possible! Therefore, if you are not completely satisfied with your MusicYo purchase, return it within 30 days of the invoice date for a refund or replacement. (To return merchandise and for more details, please see our Return Procedure below.)

Warranty: All items sold on MusicYo.com come with a 1 Year Warranty (90 days on electronics).


State-of-the-Art Facilities : In order to meet the growing demand for MusicYo products and continue to provide our customers with the best in customer service, we have just moved into a NEW warehouse as of September 2001 located in Nashville, TN.

Great Brands : Through our exclusive licensing agreements with Gibson Musical Instruments, we are able to offer you a selection of great brand-names that are available no where else! So if you’re shopping for a Hard-Rockin’ Kramer, a State-of-the-Art Steinberger, that Signature Slingerland sound, or a Hand-Crafted Tobias (just to name a few), you’ve come to the right place!

                 
In Stock & Ready To Ship : Unlike normal retailers, we don’t take orders for anything we don’t have in stock. (Therefore, if the product says “sold-out” or does not appear on our website, we’re temporarily out of stock.) That’s why we strive to keep a HUGE inventory on-hand and ready to ship whenever you need it.

New Stock Arriving Every Week : Occasionally, we do sell out of product. But if we do – don’t worry! We receive shipments almost every week. And, we are constantly adding brand new products and categories in order to meet your needs. So… to ensure that you don’t miss out on the latest gear, please check back often! Tomorrow is always a brand new day at MusicYo.com!

24-Hour Shipment : When you order from MusicYo, your order will typically leave our warehouse within 24-hours. (During regular business days M-F). And with our experienced packaging professionals and equipment, including the latest shipping software, we can ensure fast and safe delivery of your order.

MusicYo.com Privacy

MusicYo.com will NOT rent or sell your name, address, email address, credit card, or personal information to any third party without your permission. However, we must fully cooperate should a situation arise where we are required by law or legal process to provide information about a customer.

However, we may share non-personal, individual, statistical or demographic information in aggregate form with our promotional partners, for research and future buying purposes.

If you have ANY questions or concerns, please contact Customer Service!

Payment Safety

With MusicYo.com, you can order online with confidence. MusicYo uses the latest SSL encryption technology (the internet standard for secure transactions) to protect your credit card and/or banking information.

Your order information and history are protected by a password that you set. If you forget your password, we will verify and email your password to the email address listed on your MusicYO.com account.

As a result, ordering from MusicYo.com over the Internet is safer than ordering by phone or through the mail!

Returns Procedure

Return Terms
MusicYo is dedicated to providing you the BEST quality merchandise and customer service possible! Therefore, if you are not completely satisfied with your MusicYo purchase, return it within 30 days of the invoice date for a replacement or refund of the item price. (To return merchandise and for more details, please see our Return Procedure below.)

Buyer is responsible for all return shipping charges.

• Replacement merchandise must be returned within 30 days of receipt and in the original packaging accompanied with bill of sale.
• Returned items must be new and undamaged. We inspect all returned items upon receipt before processing refunds or exchanges.
• Merchandise should be carefully packed and insured for the full purchase price and shipped via a traceable carrier of your choice (UPS, FedEx, etc.)
• No walk-in return/replacements will be accepted. All items must be shipped.
• In the event a replacement is not available a refund will be issued.
• Returns may be subject to a 15% restocking fee if item has been abused and cannot be sold as new.